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Home / 고객지원 / 고객지원센터

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  • LS PRODUCT / JuLI™ Br

    I see debris in the images taken. 

    1. Please check if there is any debris on the objective lens and softly wipe the objective using cotton swabs. If the problem persists, please contact us.2. The incubator environment may leave the scope vulnerable to erosion or mold if placed inside for an extended amount of time. Please store the scope outside an incubator when not in use.

  • LS PRODUCT / JuLI™ Br

    Data is not saved into a USB drive when other file formats than JPEG chosen.

    1. Please make sure the software is most up to date. Please contact us for more information on software updates.2. The latest software information : JuLI FL S/W (Ver.1.0.5.6), JuLI Br S/W (Ver.1.3.7.5)

  • LS PRODUCT / JuLI™ Br

    It dims out or gets brighter over time when recording (the scope is placed inside an incubator). 

    If the scope is not enough warmed up, images may look gray due to the temperature difference between the scope and inside the incubator. Please place the scope in the incubator for an hour for warm-up before use.

  • LS PRODUCT / JuLI™ FL

    I see debris in the images taken.

    1. Please check if there is any debris on the objective lens and softly wipe the objective using cotton swabs. If the problem persists, please contact us.2. The incubator environment may leave the scope vulnerable to erosion or mold if placed inside for an extended amount of time. Please store the scope outside an incubator when not in use. ​

  • LS PRODUCT / JuLI™ FL

    Data is not saved into a USB drive when other file formats than JPEG chosen.

    1. Please make sure the software is most up to date. Please contact us for more information on software updates.2. The latest software information : JuLI FL S/W (Ver.1.0.5.6), JuLI Br S/W (Ver.1.3.7.5) 

  • LS PRODUCT / JuLI™ FL

    It dims out or gets brighter over time when recording (the scope is placed inside an incubator). 

    If the scope is not enough warmed up, images may look gray due to the temperature difference between the scope and inside the incubator. Please place the scope in the incubator for an hour for warm-up before use.

  • LS PRODUCT / ADAM™ CellT

    I see a good number of debris in the images taken.

    1. Check if there are no scratches outside or no debris inside the r-Slide.2. If you still see debris when using a new control sample, the control sample may be defective. Please contact your control sample manufacturer.

  • LS PRODUCT / ADAM™ CellT

    Bead calibration results are out of range.

    1. Please try vortexing of the bead for a minute, or shake the bead bottle.2. Use bead from the new bead bottle.